Privacy Policy

Welcome to GUIDEASY. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Username and password
• Profile information and preferences
• Payment and billing information
• Location data (with your permission)

1.2 Automatically Collected Information

When you use our app, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages viewed, features accessed, time spent)
• Location information (with your permission)
• IP address and browser type
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Personalizing your experience and providing tailored recommendations
• Processing transactions and sending related information
• Sending you updates, newsletters, and promotional materials
• Responding to your comments, questions, and requests
• Monitoring and analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Data analysis and analytics
• Email delivery
• Hosting and technical infrastructure
• Customer service

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for any other purpose with your consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your information receives adequate protection.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by GUIDEASY. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected] / [email protected]
• Address: GUIDEASY Ltd., 2C, 9/2 Garden Street, Ring Road, Shyamoly, Dhaka, Bangladesh
• Phone: +880 9611 900 200
• WhatsApp: +880 1775893233

13. Additional Information for EU/EEA Users

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to know the legal basis for processing your data
• The right to object to automated decision-making and profiling

Our legal basis for processing your personal information includes:

• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests (where not overridden by your rights)
• Your consent (which you can withdraw at any time)

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information to third parties.

15. Account Deletion

If you wish to delete your GUIDEASY account and all associated personal information, you can do so directly through our app. To delete your account:

• Open the GUIDEASY or GUIDER app
• Navigate to Settings
• Go to My Profile
• Select Delete Account

Please note that deleting your account will permanently remove all your personal information, preferences, and data associated with your account. This action cannot be undone. If you have any concerns about account deletion, please contact our support team at [email protected] before proceeding.